1. Key Definitions

“Company”: Refers to Connectix Logistics Ltd. and its authorised agents.
“Customer”: Any person, firm or organisation engaging our Services.
“Services”: All container transport, road freight, devanning, cleaning, maintenance and related activities provided by the Company.
“Container”: Any shipping or storage container, including 20′, 40′ or high-cube units.
“Fees”: All charges, expenses and other sums payable by the Customer under this agreement.
“Subcontractor”: Any third party engaged by the Company to perform part or all of the Services.

2. Scope & Application

These Terms apply to every contract for Services between the Company and the Customer. They cannot be varied except by written agreement signed by both parties.

They cover any additional or unforeseen work reasonably required to complete the Services.
The Company may refuse any container or cargo at its sole discretion.
By supplying a container, the Customer confirms authority to bind all interested parties to these Terms.

3. The Services

Inspection: We may open and examine containers to confirm condition and contents.
Handling of Hazardous Goods: Containers deemed dangerous may be isolated or refused.
Use of Subcontractors: The Company may subcontract work; subcontractors are bound by these Terms.
Compliance: We follow your handling instructions unless they conflict with law or safety standards.
Insurance: The Customer is responsible for insuring Goods; the Company does not arrange cover.
Storage: Uncollected containers may incur storage fees or be returned at standard rates.
Additional Work: Extra lifts, admin tasks or over-stay services are chargeable at standard rates.
Site Conduct: The Company may remove any person from premises for safety or non-compliance.

4. Customer Responsibilities

Follow all site safety rules, inductions and staff directions.
Provide accurate container details and pre-arrival information.
Disclose any dangerous, restricted or contaminated contents.
Supply all necessary documents (manifests, certifications, etc.) in advance.
Assist with any government or regulatory enquiries related to your cargo.

5. Third-Party & Leasing Work

Unless agreed in writing, the Company does not handle lease or sale proceeds on your behalf.
Any agreed-upon administrative support will incur a separate fee.
All lifts, surveys and related services are chargeable irrespective of subsequent sales or leases.

6. Fees & Payment

Payment is due within 30 days of invoice date unless otherwise agreed in writing.
Late payments incur interest at 10% per annum plus any recovery costs.
Containers will not be released until all outstanding charges are paid.
The Company reserves a lien over all Goods until payment is received; unpaid Goods may be sold after 90 days.

7. Limitation of Liability

The Company’s liability is limited to the lesser of:
- Replacement cost of the Goods,
- Cost of repair of the Goods,
- Re-performance of the Services, or
- Cost to re-perform the Services.
We exclude any indirect or consequential losses, including lost profits.
No liability before acceptance or after the container leaves our premises unless we arranged transport in writing.

8. Claims Procedure

All claims must be submitted in writing to the Company within three months of service completion.
Claims against subcontractors must be made through the Company; no direct action may be taken.
No refunds or credits will be issued without written approval from the Company.

9. Indemnity

The Customer agrees to indemnify the Company against any liability, loss or expense arising from:

Any breach of these Terms by the Customer;
Failure to comply with laws or regulations in providing accurate information;
Dangerous or non-compliant goods supplied by the Customer.

10. Force Majeure

Neither party is liable for delays or failures due to events beyond their reasonable control, excluding general economic fluctuations.

11. Privacy & Data Protection

We comply with the Privacy Act 1993. Personal data you provide is used solely to deliver and manage our Services and will not be sold to third parties.

You have the right to access or correct personal information we hold about you.

12. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be resolved in New Zealand courts.

Terms of Service